Cashless Terms & Conditions

Cashless event environment: How it works

A cashless environment makes use of a cashless/contactless event card to encourage personal and general safety of event attendees. Please take note of the following:

  1. Load your card: To purchase any product at a cashless event you have to load value on a cashless/contactless event card. You may load your card with cash, debit or credit card at the event loading station. The card is now ready to be used at all the event vendors.
  2. Stay Safe: Your cashless/contactless card is like cash. Keep it safe at all times. Keep it in hand during all transactions. No value-out or transactions can be processed if you lose your card or card number. If you lose your card you will lose all value stored on this card and you will have to buy another card.
  3. Cashless: You cannot withdraw cash from the cashless/contactless card, but should use it at event vendors for purchases. No cash transactions will be processed at the event. Please refer to festival terms and conditions for any card value-out policies.
  4. Cost of Card: The cashless/contactless event card usually costs R10. This is a direct hard cost for the physical card.
  5. Redeeming of Balance: In order to redeem any unused funds on your cashless/contactless card, SMS your card number (on the back of your card) to 43553 for value out options.
  6. Value out fees are applicable. In order to claim unused funds from the card, post event, value out fees are applicable. These fees will vary depending on the banking institution used to perform the ATM cash out. The average fee will be R16 including ATM fees.
  7. Value remaining on cards will be forfeited if unclaimed after one month post event.

Cashless event environment: Terms and Conditions of Use

General
By using the cashless environment at an event or by using the cashless / contactless card at an event, you agree that you will not use the cashless / contactless card in contravention of any applicable laws, regulations and/or these Terms. This cashless / contactless card can only be used in the Republic of South Africa. These Terms and conditions shall be governed by the laws of the Republic of South Africa. If any clause in these Terms is invalid, illegal or unenforceable, it will not affect the validity, legality or enforceability of the remaining clauses of these Terms. If any of these terms or rights are not exercised or enforced, it will not constitute a waiver of such right or provision.

Variation

These Terms and conditions may, at any time, be updated without giving notice thereof. Your continued use of the cashless / contactless card will be deemed an acceptance of the Terms.

Use of the Card

When your cashless/contactless card is used, each transaction will be processed against money/funds available on the card. You will be able to use your cashless / contactless card until there is no money/funds left on the Card.

Lost or stolen cards

Your cashless / contactless card is like cash. You must keep your cashless / contactless card safe. It is the same as having cash in your pocket.

You are responsible for keeping your Card safe and looking after your Card.

If you lose your Card or if it is stolen or copied and somebody else uses it, or it is damaged in any way, you will lose all your money on your Card. We will not be responsible for any losses you suffer. If you lose it, you will lose the funds available on the cashless / contactless card. Plankton.mobi will not be responsible for any loss you may suffer.

Making a purchase with your Card

You can use your cashless / contactless card to buy products or services from any merchant at the cashless event that accepts the card. Once you have bought something using your cashless / contactless card, you cannot stop payment of the transaction. You will not be able to get a refund for any purchase you have made using your cashless / contactless card.

Balance enquiries

You are responsible for keeping track of the transactions on your cashless / contactless card to ensure that you do not exceed your Card balance. You will be able to check your card balance at any device or failing this at the festival loading station.

Transaction disputes

If you have any disputes with respect to any transaction made using the cashless / contactless card, you must contact the Merchant with which you entered into the Transaction.

No warranties

No warranties, purchase protection, insurance, other promises or services are provided. Plankton.mobi is not responsible for any loss arising from any failure, malfunction of electronic facilities or delay in point-of-sale device or our supporting or shared networks, where applicable, resulting from circumstances beyond our reasonable control.

Fees and interest

You will be charged R10 for the physical cashless / contactless card. You will not be charged any fees in respect of any purchases made using your Card. In order to claim unused funds from the card, post event, value out fees are applicable. These fees will vary depending on the banking institution used to perform the ATM cash out. The average fee will be R16 including ATM fees. You will not be paid interest on any balance on the Card. Funds do not accrue interest in any of the holding accounts used.

Intellectual property

All intellectual property rights in connection with the cashless / contactless card belong to Plankton.mobi and/or our licensors. You do not have any intellectual property rights in the cashless / contactless card, or in any improvements or variations that may be made to them.

Indemnity

You hereby agree to indemnify and hold Plankton.mobi and its affiliates, and each of Plankton.mobi’s and its affiliates’ respective officers, agents, employees, contractors and principals, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the event cashless system including also your use of the event cashless system.

How to contact us

If you have any queries or complaints about the cashless / contactless card or service you may call our call centre at +27 (87) 720 1036 or info@plankton.mobi . If you have any questions about a product or service you must call the Merchant directly.